PACI Hotline 1889988, Appointments and Contact Details

Sometimes the website isn’t enough and you just need to talk to PACI or go there in person. Here are the official ways to reach the Public Authority for Civil Information, how to book a PACI appointment on the Meta platform, where PACI is located, and a few tips so you don’t waste a trip.

PACI contact details at a glance

Channel	Details
Hotline	1889988
E-services	services.paci.gov.kw
Appointments	meta.e.gov.kw
Government portal	e.gov.kw
Headquarters	South Surra, Ministries area
Apps	Kuwait Mobile ID, Sahel, Kuwait Finder
Social media	@pacikwt on X and Instagram

PACI hotline: 1889988

The PACI hotline is 1889988. You can call it from any mobile or landline in Kuwait. Choose English at the start and follow the voice menu for civil ID services. Keep your civil ID number or receipt number ready, because the system asks for it.

Tips for calling

• Call early in the morning on a working day.
• Avoid Sundays after long holidays; lines are busy.
• Write down your question and your numbers before you dial.
• Note the date and time of the call in case you need to follow up.

Official PACI websites

• services.paci.gov.kw for card status, validity, renewal, address availability, civil number inquiry and payments
• meta.e.gov.kw for appointments
• e.gov.kw, the Kuwait Government Online portal, with service guides

Anything that doesn’t end with .gov.kw is not PACI.

How to book a PACI appointment on Meta

1. Go to meta.e.gov.kw.
2. If it’s your first time, register with your civil ID number, mobile number, civil ID serial number and email.
3. Log in and choose Personal Services.
4. Select Public Authority for Civil Information, then the service you need.
5. Pick a date, time and centre, and confirm.
6. Take a screenshot of the booking and bring it with you.

If you can’t use Meta, you’ll see typing offices outside PACI that book appointments for a small charge, but it’s easy to do yourself.

PACI headquarters

PACI’s main building is in South Surra, in the Ministries area near the 6th Ring Road. Many services, especially for Kuwaitis and GCC nationals, are handled there. Other services and card collection happen at PACI centres across the governorates, and your booking or status message tells you which one to go to.

Do you really need to visit?

Task	Online?
Check card status	Yes
Check card validity	Yes
Renew civil ID	Yes, in most cases
Pay fees and fines	Yes
Replace lost card	Often in Sahel; sometimes a visit
Collect card	Visit, or delivery
Data or name corrections	Usually a visit

Before you visit PACI

• Bring your original passport and civil ID, plus copies.
• Bring the receipt (envelope) if your visit is about a card in process.
• Pay any fees online beforehand to save time.
• Check first if you can do it online, like a civil ID status check or civil ID renewal.
• Dress modestly; it’s a government building.

Watch out for fake PACI contacts

Scammers pretend to be PACI on WhatsApp, SMS and phone calls, asking for OTPs or payments. PACI won’t ask for your KNET OTP or send payment links. If in doubt, hang up and call 1889988 yourself.

Frequently asked questions

What is the PACI customer service number?

The PACI hotline is 1889988.

How do I book an appointment with PACI?

Register and book on the Meta platform at meta.e.gov.kw.

Where is PACI’s main office?

The PACI headquarters is in South Surra, in Kuwait City’s Ministries area.

Do I need an appointment to collect my civil ID?

Usually not. Ready cards can be collected from the centre shown in your status, often from a card machine.

Does PACI have WhatsApp support?

Use only the official channels listed above. Be careful with WhatsApp messages claiming to be PACI.