How to Track Civil ID Delivery?
Before your Civil ID can be delivered, it must first go through processing and printing at PACI (Public Authority for Civil Information). Once PACI marks the card as “Ready for Delivery,” it is handed over to Kuwait’s official courier service.
So if you’ve recently:
Applied for a new ID,
Renewed your civil ID,
Requested a replacement,
Then your card will be sent for delivery after it’s printed and ready. Make sure your address and mobile number on record are correct, because that’s where the card will be sent. In addition, people can also get an Emirates ID status online.
PACI Civil ID Delivery Process – Step by Step
Step 1 – Confirm Your Card Is Ready
- Before tracking, ensure your ID is marked as “Ready for Delivery” using the official PACI site.
- If it’s still processed, you’ll need to wait a bit longer.
Step 2 – Use the PACI Delivery Portal
The official Kuwait tracking portal is: https://delivery.paci.gov.kw/
Here’s how to use it:
Visit the PACI Delivery website.
Enter your Civil ID number.
Click the “Track” or “Search” button.
Your card’s current delivery status will appear on the screen.
The system will show whether the card is:
In transit
Out for delivery
Delivered
Or returned to PACI (in case of failure)
Alternative Ways to Track Your Civil ID Delivery
Through the Kuwait Mobile ID App (هويتي)
If you use the official “Mobile ID” app by PACI:
Open the app and log in.
Navigate to the “Delivery Tracking” tab.
Input your Civil ID number if prompted.
This is a quick way to monitor your card’s movement without using a browser.
PACI Call Center Support
You can also call the PACI customer service hotline:
Dial 1889988
Follow the instructions for delivery status
Enter your Civil ID number when prompted
You’ll hear a voice message giving you the current status of your card.
Visit PACI Collection Centers (If Necessary)
In some cases, especially when:
Delivery fails twice
Your address is incorrect
No one was home to receive the card
The card is returned to the PACI office. You can visit one of the designated PACI branches to collect your ID in person. Make sure to bring your Civil ID receipt or application reference.
How Long Does Civil ID Delivery Take?
Normally, delivery takes 2–5 business days after the card is marked “Ready for Delivery.”
However, delays can happen due to:
National holidays or weekends
Address mismatches
Delivery company backlogs
Incomplete application info
If more than 7 working days have passed and your card hasn’t arrived, it’s time to contact PACI or track it manually using the portal or hotline.
What If You Miss the Delivery?
If no one is home when the delivery is attempted:
The courier usually tries a second time.
If both attempts fail, your card is returned to PACI.
To resolve this:
Track the status online and check for “Returned” or “Failed”
Visit the nearest PACI branch with your application details
Or request redelivery if available through the portal
Common Delivery Tracking Issues (And Fixes)
| Problem | Likely Cause | Solution |
|---|---|---|
| No tracking record | Card not ready yet | Wait 2–3 more days and recheck |
| Stuck on “Pending” | Delivery backlog or system lag | Try again next day, or call PACI |
| Wrong delivery address | Outdated info in PACI records | Visit PACI and update your address |
| Phone number mismatch | Number not linked to ID | Contact support to update record |
| SMS not received | Mobile number inactive or blocked | Use portal or app instead |
Tracking your Kuwait Civil ID delivery is simple when you use the right tools, whether it’s the PACI delivery portal, mobile app, or a quick call to their hotline. Always make sure your contact details and address are correct before applying.
When Do I Place My Civil ID Order?
You can apply via the PACI website's form if you require a valid identity card. However, you will need to present documentation of your residency or citizenship (together with a passport, using a license)
What If I Can't Print My Public Identification Card?
Your public id card is available for printing. Please present it to the CI office. You will receive a copy of your ID card from them.
What Is The Quickest Way To Obtain A Kuwaiti Delivery Civil ID?
Once they acquire the identity card from the PACI headquarters, I guarantee in-house delivery in about 2-3 days.
When I Try To Register, I Get A Message Saying That My Email Address Is Invalid.
Please double-check your entered email address. In case this occurs once more, get in touch with customer care.
Do I Have To Provide Distinct Copies Of Every Document I Submit Through Registration?
Sure. All uploaded files must have their original copies as an attachment to the web form.
Will There Be An Additional Fee If I Use It As My Home Civil Identification?
No. You won't be assessed an extra fee if you apply for your paci Kuwait civil id delivery status from home anymore.
