Kuwait Civil ID Office Timings & Working Hours 2025

Let’s be real, nobody wants to take time off work or fight through traffic just to find the PACI office closed. Whether you’re a Kuwaiti citizen or an expat living in Salmiya, Farwaniya, or Jahra, this guide helps you plan your visit without wasting a minute.

Why You Might Need to Visit a PACI Office

Even though most Civil ID services in Kuwait are available online these days, there are still plenty of situations where showing up in person is the only way to get things done.

Here’s when a PACI visit is worth your time:

• You need to collect your Civil ID

• You’re fixing an error in your ID, name, photo, or nationality

• You’re changing your residential address

• Your card is lost, damaged, or expired

• The online system didn’t process your documents and asked for an in-person submission

• You want to replace a card that’s been returned to PACI after failed delivery

PACI Head Office Working Hours (South Surra – 2025)

The main PACI branch in South Surra is where most people go for ID issues, especially if you’re in Kuwait City or nearby areas.

Evening hours are usually reserved for ID collection and may not be available at all counters.

Evening Hours: Can You Pick Up Your ID After Work?

Yes, but it depends on the branch and your service.

At South Surra:

• Evening slots are typically open for ID collection only

• Timing: 2:00 PM – 6:00 PM

• You might still need to book a slot through the Meta system

If you’re working during the day, these late shifts can be a real lifesaver.

Working Hours at Regional PACI Branches (2025)

If you don’t live near South Surra, there are several regional offices around Kuwait. Most of them have similar morning schedules, but may or may not offer evening service.

Jahra Office

• Open: 8:00 AM – 1:00 PM (Sunday–Thursday)

• Evening shift: Not available

• Note: Arrive early, mornings are less crowded

Ahmadi Branch

• Open: 8:00 AM – 1:00 PM

• Best time to visit: Mid-week, around 10 AM

Farwaniya Office

• Open: 8:00 AM – 1:00 PM

• One of the busiest, especially for expat services

Mubarak Al-Kabeer

• Open: 8:00 AM – 12:30 PM

• Small branch, but easier to access for residents nearby

When Is the Best Time to Visit PACI? (Real Talk)

If you want to avoid long queues, here’s what locals recommend:

• Arrive 15–20 minutes before opening, especially at South Surra.
• Avoid Sundays, people rush in after the weekend.
• Go midweek: Tuesday or Wednesday mornings are usually quieter
• Try not to visit close to public holidays or the end of the month
• Lunchtime hours (12:30–1:15 PM) can be slower due to staff breaks

Do You Need an Appointment in 2025?

In most cases, yes.

Especially for:

• Updating information

• Submitting documents

• Card correction services

What You’ll Need:

• Your Civil ID number

• A phone number for confirmation SMS

• Select the branch, date, and time

• Save the QR code, you’ll show it when entering the building

Some quick services, like ID collection, may allow walk-ins at certain branches. But don’t take the risk, appointments save time.

Ramadan & Holiday Hours

During Ramadan, PACI usually shortens its hours:

Holidays like Eid Al-Fitr, National Day, and Liberation Day will see full closure; always check PACI’s announcements ahead of time.

PACI Customer Support Timings

Sometimes, you don’t need to go in person; a quick phone call can help.

📞 Hotline: 1889988
📅 Sunday to Thursday
🕗 8:00 AM – 2:00 PM

Tip: Try calling earlier in the day, after 1 PM, as wait times increase.

Tips from Locals Before You Head to PACI

• 🧾 Always carry both original documents and copies

• 📱 Screenshot your Meta QR appointment and keep a power bank

• 💧 Take a water bottle if you’re visiting midday

• 🧍 Be respectful, PACI staff are usually helpful if you’re polite

• 👕 Dress modestly (especially in government buildings)

Whether you’re collecting your ID, updating your details, or fixing an error, knowing PACI’s working hours in 2025 will make your trip smoother. Always check your appointment, carry the right documents, and plan your visit around quieter hours.